Privacy Policy

Dernière mise a jour : 1er January 2026

1. Introduction

Y CLEAN G.P. (ci-apres "Y CLEAN", "nous", "notre" or "nos") s'engage a protéger la vie privee and les renseignements personnels de ses clients, visiteurs and utilisateurs de son site web (yclean.ca). La presente politique de confidentialite decrit les types de renseignements que nous recueillons, la manière dont nous les use and les mesures que nous prenons for les protéger, conformement a la Loi on la protection of renseignements personnels in the area prive of Quebec (Loi 25) and a la Loi on la protection of renseignements personnels and les documents electroniques (LPRPDE) of Canada.

2. Renseignements recueillis

Nous pouvons recueillir les renseignements personnels suivants :

• Nom and prenom
• Adresse courriel
• Numéro de telephone
• Adresse postale (pour la prestation de services)
• Informations relatives in services demandes
• Informations de paiement (traitees de manière securisee by nos partenaires de paiement)
• Données de navigation on notre site web (cookies, adresse IP, type de navigateur)

3. Utilisation of renseignements

We use vos renseignements personnels in fins suivantes :

• Fournir and manage nos house cleaning services
• Communiquer with vous concernant vos réservations and demandes
• Traiter les paiements
• Ameliorer our services and votre expérience utilisateur
• Vous envoyer of communications marketing (avec votre consentement)
• Respecter nos obligations legales

4. Consentement

En utilisant notre site web and our services, vous consentez a la gluection and a l'utilisation de vos renseignements personnels conformement a la presente politique. Vous pouvez retirer votre consentement a tout moment en nous contactant a info@yclean.ca.

5. Protection of renseignements

Nous prenons of mesures de sécurité appropriees for protéger vos renseignements personnels contre tout acces, utilisation, modification or divulgation non autorises. Ces mesures comprennent le chiffrement of données, l'utilisation de pare-feu, of controles d'acces stricts and la formation de notre personnel.

6. Conservation of données

Nous conservons vos renseignements personnels aussi longtemps que necessary for atteindre les fins for lesquelles ils ont ete recueillis, or conformement in demanded legales applicables. Les données de compte client sont conservees tant que le compte est actif. Apres la fermeture of a compte, les données sont supprimees in un delai de 90 jours, sauf si la loi exige une conservation plus longue.

7. Electronic Signatures and Contracts

When you subscribe to a recurring service plan with a discount, our website collects and stores the following:

• Your electronic signature, captured via a digital canvas on our website
• The image of your signature in PNG format
• Data associated with the contract: full name, email address, selected plan, discount percentage, exact date and time of signature
• The unique contract number assigned (format YC-YYYY-XXXX)

This data is securely stored for the duration of the contract and for a period of 3 years after its expiration or cancellation, in accordance with applicable legal obligations. Your electronic signature has the same legal value as a handwritten signature under Quebec's Act to establish a legal framework for information technology (LCCJTI).

8. Subcontractors and Third-Party Services

We use the following third-party services in our operations:

• Brevo (formerly Sendinblue) — a French company compliant with the European Union's General Data Protection Regulation (GDPR) — for sending transactional emails (booking confirmations, contracts, notifications) and SMS. The data transmitted to Brevo is limited to your name and email address, required for sending communications.
• Payment partners — for the secure processing of financial transactions.

We ensure that all our subcontractors provide sufficient guarantees regarding the protection of personal information and comply with applicable laws.

9. Sharing of Information

We do not sell your personal information. We may share it only in the following cases:

• With our employees and subcontractors for service delivery
• With Brevo for sending transactional emails and SMS
• With our payment processing partners
• When required by law or court order
• To protect our rights or safety

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyze site usage, and personalize content. You can manage your cookie preferences in your browser settings.

11. Your Rights

In accordance with applicable laws, you have the following rights:

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your information
• Right to withdraw your consent
• Right to data portability
• Right to file a complaint with the Commission d'acces a l'information du Quebec

12. Privacy Officer

In accordance with Quebec's Law 25, we have designated a privacy officer:

Complaint handling procedure:

• Any complaint regarding the protection of your personal information can be sent to the privacy officer at amzil.yassine@yclean.ca.
• We will acknowledge receipt of your complaint within 5 business days.
• A complete response will be provided within a maximum of 30 days.
• If the response does not satisfy you, you have the right to file a complaint with the Commission d'acces a l'information du Quebec (cai.gouv.qc.ca).

13. Policy Changes

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to check this page regularly.

14. Contact Us

For any questions regarding this privacy policy or to exercise your rights, please contact us: